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privacy

PRIVACY STATEMENT - RAMSIDE HALL HOTEL & GOLF CLUB

Ramside Hall Hotel Privacy Policy
Dated December 2009

Your Privacy Is Not for Sale?  Simply put, we respect your personally identifiable information and we do not sell this on to third parties, for any reason.

Ramside Estates limited, the owner of Ramside Hall Hotel and this website is committed to protecting your privacy and providing a secure environment. We use the personal information you supply to provide you with services and products available on the Ramside Hall hotel website, process your bookings (where this takes place) and make your experience on our site more enjoyable. By using the latest in secure transaction technologies and practicing a strict privacy policy, Ramside Hall Hotel strives to protect your personal information. Read on for details.

If you have questions or concerns regarding this statement, you should contact us through the Contact Us area in the Enquiries section you will find elsewhere on the site.

What kind of information do we collect?

We collect information at several stages during your interaction with ramsidehallhotel.co.uk. When you first enter our site, we may note your IP address to help with administrating the site. We may also collect information from you when you register on the site for an e mail newsletter.

What do we do with the information?

We use this information to provide you with a personalised experience.

We also work with trusted partners who provide services to us, including but not limited to, web hosting, data analysis, e-mailing and other services of an administrative nature. Your contact information is shared with such third parties exclusively for the purposes of providing such services. We require service providers to agree to use our customer data strictly for the purposes of providing services on our behalf and to not use it for their own marketing purposes; however, we cannot be responsible for the privacy policies or practices of such third parties.

Ramside Hall Hotel uses your information to provide you updated information on our company, products and services.

Notwithstanding any thing else stated here, please also be aware that Ramside Hall Hotel may also assign its rights here under to a successor in interest of its assets or interest or to an affiliate of Ramside Estates ltd that assumes ownership and/or management or control of the Ramside Hall Hotel website.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Web site, or as required by law.

Certain Marketing Practices: What you can do?

Our site provides the opportunity to opt-in to receive mailings about the business of Ramside Hall Hotel. All promotional newsletters have instructions on how to be removed from our mailing list or unsubscribe. Subscribers may also contact us via email.

If you wish to change any of the information we have collected from you or request us to delete it, you may contact Customer Service by mail or email with your request. It may be necessary for us to retain your customer information for several months in order to comply with Data Storage legislation.

Changes to this Privacy Policy.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days.

email contact: katesmith@ramsidehallhotel.co.uk

 

  • Information we may collect from you


    1. We may collect and process the following data about you:

      1. Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use the Website, subscribing to our service and any additional, posting material, contributions or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our Website.

      2. If you contact us, we may keep a record of that correspondence.

      3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

      4. Details of transactions you carry out through our Website.

      5. Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

  • IP addresses and cookies


    1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

    2. For the same reason, we may obtain information about your general internet usage by using a cookie which is stored on the hard drive of your computer. Cookies are used to make our Website work and to deliver a better and more personalised service. They enable us:

      1. To estimate our audience size and usage pattern.

      2. To store information about your preferences, and so allow us to customise our Website according to your individual interests.

      3. To speed up your searches.

      4. To recognise you when you return to our Website.



    3. The cookies used on our Website are:

      1. ASP.NET_SessionId - This cookie is essential for the operation and navigation of the website. The cookie is deleted when you close your browser.

      2. ASPSESSIONIDS******* - This cookie is used to report website 404 errors to our website host. This cookie is deleted when you close your browser.

      3. _utma, _utmb, _utmc, _utmz - These cookies are used by Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

      4. dmsTPC - This cookie is used to record if a user has accepted the use of Google Analytics cookies on the website. This cookie is deleted when you close your browser.



    4. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

    5. This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

    6. We may embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page.

    7. We may display either (or both) of the following widgets:

      1. Feed widgets (widgets that display a feed from our social network page). These widgets do not create a cookie.

      2. Sharing widgets (widgets such as Facebook Like, Twitter Share or AddThis) which enable you to share content of the website to your friends or followers. By default these do not create a cookie until you have clicked on the graphic or icon representing the sharing network you would like to use. By clicking the graphic or icon you consent to transmitting data to the respective social network.

        Facebook's privacy policy on social plugins: http://www.facebook.com/about/privacy/your-info-on-other#socialplugin.

        Twitter's privacy policy on cookies and information sharing: https://twitter.com/privacy.

        AddThis' privacy policy on cookies and information sharing: http://www.addthis.com/privacy.

  • Where we store your personal data


    1. As our servers are located in the United Kingdom, the data that we collect from you is obtained, processed, stored and transmitted in compliance with data protection legislation including the Data Protection Act 1998 and European Directive 95/46 and 2002/58. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    2. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    3. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

  • Uses made of the information


    1. We use information held about you in the following ways:

      1. To ensure that content from our Website is presented in the most effective manner for you and for your computer.

      2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

      3. To carry out our obligations arising from any contracts entered into through our Website.

      4. To allow you to participate in interactive features of our service, when you choose to do so.

      5. To notify you about changes to our service.

      6. To regularly update you about our services and promotions in Newsletters.



    2. We may also use your data, or permit affiliates to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, text post or telephone.

    3. Where we permit our affiliates to use your data, we (or they) will contact you only if you have consented to this.

    4. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

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    For Golf

    Great golf facilities

    For Business

    Ideal location

    For Good Food

    The Rib Room