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COVID-19 Operating Procedures

The safety and wellbeing of our staff, guests and suppliers is our number one priority and it is for this reason we will be implementing and following the current Government Guidelines.

 

Local Lock down Measures

  • Customers only consume food and drink while seated in the premises
  • Orders are taken from customers who are seated, if the business serves alcohol for consumption on the premises
  • Bookings are not accepted, or customers admitted onto the premises if:
    • groups include more than one household and support bubble if they will be located indoors
    • groups include more than one household and support bubble, or more than 6 people if the group includes multiple households, if they will be located outdoors
  • Customers do not join other groups inside the premises (including outdoor areas such as beer gardens)
  • Tables are appropriately spaced to enable social distancing
  • All bars and restaurants will be closed by 10pm. This means the last sittings will 2030 in the Rib Room and 2100 in the Fusion Restaurant. All areas have to be vacated by 2200.
  • The Spa- all facilities are open apart from the Saunas and Steam rooms. We will be carrying out all treatments as per government COVID guidelines.

We all have a responsibility to continue to observe these guidelines and therefore no guests, staff or suppliers should arrive at the hotel if they have any of the symptoms of COVID-19.
All signage displayed must be read and adhered too.

In readiness of our opening on 4th July (date is subject to change dependent on Government decision) we will be making specific changes to our operation with the minimum of compromise to our guest care and professional service that we provide.

Cleaning and Sanitisation

  • We have a 24 hour housekeeping team who will carry out frequent cleaning using antiviral disinfectant and sanitiser throughout the hotel focusing on points of high contact and use.  We have automatic doors to the entrances to the hotel, golf club and spa.  In the main areas internal doors are held open by magnetic fasteners reducing contact with door handles. 
  • Where appropriate PPE will be provided to team members and return to work assessments carried out in addition to recorded daily health checks including individual temperature checks which will be recorded confidentially and held by HR.
  • Hand sanitisation stations will be available in all guest public areas and back of house for staff use with instructional signage.
  • Magazines, newspapers and information literature will be removed from public areas and issued for single use upon request.
  • Signage will be displayed in the guest toilets and back of house staff areas advising of the correct hand washing procedures.

Guest Accommodation

Additional checks of bedrooms will be carried out using a back lighter.

Social Distancing

  • As mentioned previously it is the responsibility of us as a business and all of us as individuals to follow Government Guidelines with regards to social distancing.  This information will be displayed and amended in line with the latest Government Guidelines.
  • Ozone generator machines will be used throughout the hotel which is a proven disinfectant tool that kills both airborne viruses and those on hard surfaces.
  • Complimentary toiletries, coffee and tea items will be available and thoroughly cleaned in-between each use and glasses and china will be sanitised.
  • All rooms will be cleaned using antiviral disinfectant and sanitiser and single use cloths.
  • Hotel linen will be thermally disinfected to UK healthcare standards.
  • Where possible bedrooms will be left fallow for 72 hours in between cleaning and the arrival off next guest.
  • Face masks will be available upon request from reception.
  • Individual sanitisers will be provided for guests in the bedrooms.
  • On arrival guests will be able to take their temperature using a wall mounted infra-red thermometer.
  • Seating will be repositioned in guest and staff areas to create the recommended spacing.
  • Guest lifts will be used for ascending journeys only and included in the cleaning and sanitising schedules.
  • Perspex screens will be installed at the reception desks and points of sale throughout the hotel.


Restaurants and Bars

  • Social distancing measures will be implemented when allocating tables across the restaurants.
  • Plated breakfast will be served.
  • Table reservations will need to be made in advance and dining times adhered to. Bookings should be made on line.
  • Menus will be single use.
  • Room service will be available. Trays will be delivered to the guest’s bedroom and the door knocked to indicate delivery. 
  • Trays will be collected from outside the bedroom.
  • Outside dining will be offered, weather permitting

Meeting Rooms and Conferences

  • Meeting room capacities and layouts will be calculated to ensure social distancing guidelines are observed.
  • All meeting rooms will be cleaned throughout using antiviral disinfectant, sanitiser and single use cloths.
  • Registration desks where required will be provided with a Perspex screen.
  • Pre ordered plated lunches will be served.
  • Meeting room stationary will not be laid on the tables.  This will be available from a side station and disposed of after use.
  • AV equipment will be sanitised prior to the meeting.
  • Sanitiser stations and disposable sanitising wipes will be available within the meeting rooms.
  • Meetings will have a dedicated member of staff.
  • Instructional signage will be displayed throughout the venue.
     

Spa and Gym

The Spa and Gym will be opened in line with government guidelines. It is anticipated that the use will be restricted to maximum numbers and pre booked slots will be required to ensure social distancing guidelines are observed. Saunas and Steam rooms remain closed.


Ramside Golf Club

A full COVID-19 Operating Procedure is available at: https://www.ramsidehallhotel.co.uk/golf/

Our Team Safety

  • A return to work assessment will be carried out prior to staff returning to work.
  • A daily health check will be carried out including a temperature check on arrival, records will be held and stored confidentially by HR.
  • Staff training will be delivered and recorded to include COVID-19 policies and procedures.
  • All staff will be provided with PPE where appropriate.
  • Additional hand washing procedures and records to be introduced to all departments.
  • Shift start times will be staggered within departments.
  • Staff break and meal times will be staggered.

 

Communication

We will deliver accurate and timely information to our staff, guests and suppliers via the most effective platforms including web based, newsletters and in-person briefings and upon any amendment to this document.

Spa Use

Guest's staying with us have access to our brand new Spa facilities, which includes use of our 25m Swimming Pool and state of the art gym, Check-in - Check-out.

Upgrade your stay to include full use of the Spa facilities, including the thermal experience rooms and hydrotherapy pool, purchase a Spa Pass for £30 per person or £50 per couple Per Day.

Children's Pool Times
7am - 9am / 4pm - 6pm Monday - Saturday
7am - 10:30am Sunday

For guests to use the Spa Check-in Friday or Saturday a Spa Pass will be required.

Course Etiquette

Golf Course Dress Code:
Dress must be in keeping with golf course tradition
Men – Slacks, tailored shorts, shirts with sleeves and collars. No denim blue jeans. No board or athletic shorts. No sweatpants.
Women – Sport shirts, tailored shorts, skirts, slacks, skorts. Shirts must have a collar. No denim blue jeans. No sweatpants.
Soft spike golf shoes must be worn

Clubhouse Lounge Dress Code:
Smart, clean and tidy clothes with appropriate footwear
No muddied or wet clothing
No football shirts
No golf shoes or spikes
No caps or hats to be worn inside the Clubhouse lounge

Corporate Golf Services

  • Tournament Reception Desk
  • Large professional Tournament Leaderboard
  • Professional starter with microphone
  • Photography and Videography services
  • Halfway House catering and mobile refreshments buggy
  • Fleet of electric golf buggies
  • On course rangers
  • Club, trolley and shoe hire
  • Ability to organise putting competitions, private golf tuition, long drive contests and use of all practice facilities (16-bay driving range, short game and putting areas)
  • Full catering service – from bacon rolls to gala dinners
  • Fully stocked clubhouse bar
  • Private rooms available
  • Scorecard collection and results administration
  • Assistance with prize presentation organisation
  • Safe secure holding area for prizes and trophies
  • Option of private hire for entire clubhouse as an evening party venue
  • Our Pro Shop has an excellent selection of prizes or mementos which can be personalised to suit your golf day

Additional fees apply for our golf services.

Driving Range Opening Hours & Rates

Non-members are welcome to use the driving range but the chipping, putting and short game facilities are only available to Ramside Golf Club members and golf course visitors.

Driving range balls start from £3 for 25 balls.

Driving Range Opening Hours:

8am until 8pm Monday, Tuesday, Thursday and Friday

10am until 8pm Wednesday

8am until 6pm Saturday and Sunday

Wedding Showcases

Come along to one of our fantastic Loved Up Big Valentine's Super Wedding Show. 60+ Local Wedding Creatives, Designer Catwalks, Meet the Ramside wedding planners, Bridal floral displays, Sweet treats, Live music, Pretty Paper, Bridesmaid style, Inspo a Go-Go, All the details
 

Wedding Showcase

Monday 30th March from 6pm - 8pm

Free Entry

 

 

 

Asian Weddings

Ramside Hall is fast becoming one of the best known venues in the North East for its expertise in Asian Weddings and Events. Our team is familiar with the requirements of such events and we would be delighted to discuss your function.

The Bishops Suite is completely self contained. Our facilities are ideal for your special day, our experienced team will be delighted to help in ensuring Ramside Hall Hotel is the right venue for you.

  • Bishops Suite capacity 450 guests, depending on layout.
  • £5,500 plus VAT room hire
  • £2.00 per person for crockery, cutlery, glassware, Ivory or White Table Linen
  • Cake Stand and Cutting Knife
  • Function manager & waiting staff are an additional cost
  • Corkage, prices quoted depending on client requirements

Book Direct & Save 15%

To prove you wont find a cheaper rate online we're offering 15% off our room only rate available every single day.

We also have a range of discounted offers and packages which you will not find on any other booking site.

Prince Bishops Course Closed

TEST - PLEASE IGNORE

Rib Room Festive Menu

The Rib Room Festive Menu starts at just £19.95 for 2 courses.

During December the Rib Room is open for lunch as well as dinner every day of the week.

Hotel Chauffeurs

Our experienced hotel chauffeurs are available for Hotel resident for trips to local theatres, tourist attractions, shopping experiences, airports and railway stations. For the adventurous we can arrange trips to Weardale, the wonderful Northumberland Coast and beyond. With ample space for luggage and refreshments on-the-go available, our fleet includes a luxury Mercedes Vito 7-seater, Land Rover Discovery & a Bentley Mulsanne.

Prices on request.

Golf Tee Bookings

Ramside Hall is home to the most exciting pair of risk and reward golf courses in County Durham, with two immaculately kept 18-hole championship courses providing drama, enjoyment and excitement from the first tee to the final green.

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